So tonight upon arrival at my hotel... No internet. I did not even bother calling front desk. I have the support number and the site number to lodgenet. yes, yes yes...
So I call Lodgenet and have my patient voice... Hello, welcome to Lodgenet, this is Jeff... It is Jeff! Bingo, so I start talking to him like we're on a first name basis.... ;-)
He reminds me that I am not supposed to be calling directly. I remind him that I am helping the hotel out. Which, is a crock...
So he threatens to disconnect... I then remind him that as the ISP, he is responsible to make sure that the hotel has connectivity and in fact, I heard as I was walking up that most customers are having the issue. I then inform him that I am in room 614. The Nomad has 7 floors and 14 rooms per floor and theoretically, we should be checking connectivity to each.
The line goes silent for a second... OK Mr Bird, you should have connectivity now... What do you know, I did!
Wow, once again, service with a smile!