Premier Field Engineer - Exchange / Messaging (Ottawa)
Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server. The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers (CPR). The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. The candidate will provide technical support including product technical training onsite. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved.
Overnight travel is required. Travel potential up to 70%.
Responsibilities:
• Superior problem solving and troubleshooting skills at the System Engineer level
• Exceptional customer service skills
• Strong communication and technical writing skills.
• Must have sufficient technical depth to communicate with development and other internal organizations at a peer level
• Must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers
• Demonstrated aptitude for providing exceptional customer service in politically charged environments
• Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development
• Ability to apply technology to improve existing products and systems at customers and for internal use
• Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.
Qualifications:
• A superior knowledge and demonstrated technical proficiency in Exchange Migration, Mail-Flow / Routing, Upgrades, Disaster Recovery, Administration, Active Directory integration, DNS, LDP, SRS, ADC, Outlook, OWA, Policies, & Netmon with experience in managing large environments.
• Experience in other technologies including client/server, networking, and Internet technologies fundamentals is desired.
• Must possess excellent knowledge of TCP/IP and other protocols including use of troubleshooting tools - scripting, resource kit diagnostic tools and packet sniffers and\or Netmon.
• Secondary expertise in at LEAST one of the following: Windows Active Directory, SMS, MOM, Cluster, SQL, IIS, ISA, Debugging; with troubleshooting at the expert level within large network environments.
• Migration experience and design experience a plus.
Education:
• 4 year technical degree or equivalent work experience, plus 3 years experience in technical support in an Enterprise environment.
• MCSE strongly preferred (MCSE required within 12 months of joining the team).
• Will consider related field (or equivalent) experience.
Ability to speak French strongly preferred.
Must be able to travel internationally. Must obtain a valid passport within 90 days of joining the team. The successful applicant must be able to start within 30 days of offer acceptance.
Considering a Career with Microsoft Canada?
At Microsoft Canada Co, people are the source of our energy. The people at Microsoft Canada are creative, from all types of backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need to be successful and realize their full potential.
Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the opportunity to make a difference. As a Microsoft employee you have the opportunity to participate in the following programs:
Stock Awards & Employee Stock Purchase Plan
Registered Retirement Savings Plan
Tuition Reimbursement
Employee Software Purchase Program
Fitness Membership & Subsidy
I Volunteer (5 Paid Volunteer Days)
Employee Assistance Program
And so much more…
At Microsoft, we share a passion for technology, customers and our partners. We aspire to be more than just a good company— we aspire to be a great company. What will make us great is our commitment to our mission of enabling people and businesses throughout the world to realize their full potential.
Please apply directly at http://www.microsoft.com/canada/employment/default.mspx (Use Requisition Number 258450)